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Frequently asked questions

Short answers for people who buy and people who sell on Lloge.

18 questions

Shopping

4 questions
Do I need an account to buy?
You never create a password. You sign in with a code sent to your email and then you can buy.
How do I pay?
With the business's payment link. You pay without leaving its store.
What if my payment stays pending?
Your order shows "processing" while it is confirmed. If the payment did not finish, you can resume it from your order.
Who am I buying from?
The business. Lloge shows its store and connects it to its system, but your order goes straight to the business.

Bookings

2 questions
How do I book a service?
On the service page you pick a time. The appointment lands in the business's agenda.
Where do the times come from?
From the business's agenda, checked at the moment. So they reflect what is free right now.

Stores

3 questions
Why are there so few stores?
Lloge is just starting. Today there are 2 open stores and the directory grows as more open.
Why does a store show no prices?
When a store's system does not answer, Lloge keeps its profile, photos and contact, but hides prices, stock and buying until it is back.
Which languages does Lloge speak?
Spanish and English. Each store's content stays in the language its owner wrote it in.

My business

9 questions
Do I have to talk to someone to open my store?
No. You create your account on the Ciudadev marketplace, register Lloge and follow the steps yourself.
Do I need ForUsos?
No. ForUsos is the first connected system, but any system that meets Lloge's commerce contract will be able to connect once we publish the documentation.
How much does it cost and how do I pay?
It depends on the plan you pick when you register your store. Plans and prices are shown before you pay. You pay with PayPal or Stripe.
How many stores can I have?
Up to 3 for each product, with the same account.
Can I cancel?
Yes, from your store's page in the marketplace, any time. Cancelling takes effect at the end of the paid period, and your data is kept for 15 days.
What do I need to appear in the directory?
A logo, name and description; at least one product or service with a photo; a location, a service area or online selling; a published store; and your system connected and verified.
Can I leave the directory?
Yes, any time and from your panel. Your store stays open at its own address.
What if my system fails?
Your store stays listed, without prices or buying. If 7 days pass with no answer, it leaves the directory and we notify you.
Can I use my own domain?
We are preparing for the directory to link to your domain. It is not available yet.

No answer

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